ISN’T EFFECTIVE CRM APPLICATION AND BUSINESS SUCCESS A PERFECT EQUATION? TRY OUR CRM TESTING SERVICES TO CHECK THE FUNCTIONALITIES AND PERFORMANCE OF YOUR CRM APPLICATION AND VALIDATE ITS BUGS AND DEFECTS AND PREVENT IT FROM FAILURE!!
WHAT ARE CRM TESTING SERVICES?
CRM or Customer Relationship Management is a technology for maintaining a relationship of a business or organization with its customers or potential customers. It helps businesses to improve relationships and stay connected to the customers. It’s becoming the core of client-oriented businesses to help them manage the overall customer life cycle and enhance customer satisfaction.
It seems impractical for any business to function effectively without an adequate CRM system in today’s digitalized world. Having a bug-ridden or incorrectly implemented CRM application can directly impact your customer relationships and ultimately affect your business revenue and brand loyalty.
On the other hand, having an efficient and productive CRM system that doesn’t have any performance or functional issues can assist businesses in delivering valuable customer insights alongside improving customer loyalty.
Vihat Technologies provides exceptional CRM testing services in India, which will be beneficial for your business to provide outstanding CRM applications to your customers. Validating your CRM application will lead to the assurance that it functions properly without any performance issues. Our CRM testing services will validate your CRM application’s functionalities and performance along with bugs and defects to make it easy to use.
WHY ARE CRM TESTING SERVICES CRUCIAL?
Businesses with CRM applications having analytics errors, complex interfaces, long response times, and faulty solutions can hinder the entire performance of the business and lead to more difficult customer management. Thus, CRM testing services are crucial since they help locate, identify, and resolve any such underlying issues in the CRM application and improve its capabilities. Some of the reasons why CRM testing is crucial include:
- Improves CRM functionalities: CRM testing is crucial for testing all the essential functional aspects of your CRM application. The overall functionality of your CRM application can be enhanced through CRM testing.
- Helps in integration: It is necessary to integrate the CRM applications with other systems effectively. Businesses can now easily share and manage data from CRM applications to other applications.
- Improves the quality of the application: CRM testing services are crucial for improving the quality of your CRM application. Through a comprehensive testing approach, we can enhance your CRM application’s overall quality.
- Improves customer relationships: It helps identify and resolve any essential prevailing bugs or potential defects, ensuring the better running of the CRM application, which automatically leads to enhanced customer relations of businesses.
WHAT ARE THE BENEFITS OF CRM TESTING SERVICES?
CRM testing services are beneficial to businesses in several ways since it plays an important role in the customer relationship management. Vihat Technologies can help you with our incredible CRM testing services in India. Some of its benefits include:
- CRM testing is beneficial since it helps provide a flawless and elegant CRM application to enhance your brand value.
- CRM testing can help in eliminating all the performance issues and even ensure efficient and effective CRM applications.
- While performing CRM testing, businesses would benefit from enabling their CRM applications’ efficient and effective implementation.
- CRM testing services are beneficial since they help in ensuring the optimum functioning of CRM applications.
- Through CRM testing, it is possible to improve the loyalty and satisfaction of the customers.
OUR CRM TESTING SERVICES INCLUDE:
Vihat Technologies is an offshore CRM testing company in India aiming to help businesses with their CRM applications through different testing approaches. Our testing services for your CRM application include:
- Functionality Testing: Through our services, we can test for the functionality of your CRM applications by checking it against all the functional requirements to ensure that everything works as per the expectations.
- Performance Testing: Our services also include performance testing that can help you test your CRM application’s performance under peak and continuous loads.
- Compatibility Testing: Through compatibility testing, we can test the compatibility of your CRM application against several browsers, platforms, and OSs.
- Integration Testing: We will also test the quality of your CRM application’s integration with other business systems in your infrastructure and ensure no data loss to any system from the CRM application or vice versa.
- Data Migration Quality: When you initiate significant data migration in your CRM application, we can help in testing that the data migration from the legacy solution to the new one goes on successfully without any disruptions to your business continuity.
- Regression Testing: During our services, we also perform the regression testing of your CRM application to ensure that all the existing functionalities of the CRM application will still work efficiently while adding any new features.
- Usability Testing: We can also test the usability of your CRM application to ensure that it’s as user-centric and usable as possible for the end-users.
- Manual Testing: We perform different appropriate testing approaches manually to test your CRM application.
SOME POPULAR CRM PLATFORMS FOR WHICH WE PROVIDE CRM TESTING SERVICES INCLUDE:
Vihat Technologies is an independent CRM testing company in India, having exceptional testing tools and experienced professionals. We provide CRM testing services to these platforms:
- Microsoft Dynamics 365
- Oracle Siebel
- SAP CRM
- Fresh sales, and many more
WHY CHOOSE VIHAT TECHNOLOGIES FOR CRM TESTING SERVICES?
Vihat Technologies is a leading software testing company providing exceptional CRM testing services in India. We offer the best-in-class CRM testing services to businesses that will be cost-effective and time-efficient and play a vital role in reducing the time to market by performing different test methods and innovative testing approaches to aim for valuable results. We have also experienced QA professionals with adequate domain knowledge and sound expertise in CRM testing, which will help you get reliable results.
We perform rigorous CRM testing of your application through our business domain knowledge, best practices, and expertise altogether in CRM testing to provide you with your required results.
- High-end and advanced tools for CRM testing.
- QA professionals with exceptional experience in CRM testing.
- Valuable knowledge in the field of CRM testing with innovative testing strategies and approaches for effective results.
THE PROCESS OF OUR CRM TESTING SERVICES:
We are an independent CRM testing company in India, having experienced and knowledgeable professionals. We can offer incredible testing services for your CRM applications with our high-end tools and effective testing strategies. Our CRM testing processes include:
In this stage, we initiate the task by analyzing requirements regarding the CRM application. A CRM application specification document helps us in the analysis process as an initial part of our services.
In the planning stage, we write a precise, clear test strategy and test plan based on the initiation process regarding the analysis of requirement specifications. They serve as a guideline for all the testing processes, schedules, test coverage, etc., throughout the entire CRM application development and testing life cycle.
In this stage of our services, we start with the test design, which includes writing and reviewing repeatable test cases according to the requirements determined in the document. Where appropriate, we also focus on non-functional requirements, existing rules, or application logic while writing test cases.
In this stage, we execute the test cases and detect any bugs or flaws to identify if the requirements are as expected. Here, we also participate in a bug triage meeting to identify and prioritize the most critical defects, along with fewer critical bugs and gaps. We also get the agreed defects fixed and re-tested before the next testing cycle.
In this stage, we cluster the bugs based on the impact, priority, and severity and report the bugs, test cases, and test cycles as part of our services.
In this stage, we analyze the testing reports and discuss with the team the root cause, improvement area, and action plan.
FREQUENTLY ASKED QUESTIONS:
Why do businesses go for CRM applications?
Businesses benefit from using a CRM application to get a central place where they can store their customer and prospect data, track customer interactions and share information to improve customer relationships. Thus, it helps businesses to grow and manage their relationships with customers.
What can CRM testing services reveal?
CRM testing services can uncover and reveal the potential defects present in your CRM application so that you can improve its quality. What it reveals includes:
- Low user adoption in a CRM application may fail to offer optimal user experience and issues such as improper designed UI, missing customer data, or wrong customer classification, which can be revealed through CRM testing.
- It helps to reveal faulty customer management, which is crucial since insufficient customer data, undue or missed customer appointments, improperly addressing customer requirements may hinder the performance of your CRM application.
- Some CRM applications may interpret wrong calculations and provide inaccurate data to the staff, leading to several issues. CRM testing reveals all such issues present in the CRM application and solves the issues.
What is a CRM assessment?
The CRM assessment is a cost-effective and time-efficient means of identifying and resolving the issues that may hamper both payback resources and user adoption allocated to your CRM initiative.
How to check on the data quality and conversion of a CRM application during CRM testing services?
Some of the issues to look out for in a CRM application during CRM testing services include:
- Ensuring that there are no duplicate data.
- Ensuring that there are no wrong fields populated.
- Ensuring that the confidential data should be hidden and only appropriate data should be visible.
- Ensuring that the data gets mapped correctly.
- Making sure that the updated or new data gets appropriately saved.
- Scanning the entire application to ensure that no missing data occurs.
- Making sure that the graphs represent all the data correctly.
- Ensuring that all the data sorting gets done correctly.